Privacy policy for Soli Healthcare Solutions, LLC
Last Updated: November 2024
Introduction
Soli Healthcare Solutions, LLC ("Soli Healthcare", "we", "us", or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.solihealthcare.com, use our web portal, and mobile application (collectively, "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our Services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services when you participate in activities on the Services, or otherwise contact us. The personal information we collect may include but is not limited to, your name, email address, phone number, address, and any additional information related to you that you provide to us directly through our Services or indirectly by using our Services.
Additionally, we collect data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited before coming to our website
Your IP address
Clicks, internal links, pages visited, scrolling, searches, and timestamps
This information may be shared with Squarespace, our website analytics provider, to learn about site traffic and activity.
How We Collect Information
We collect information through your use of our website or Services;
We collect the information you provide to us, for example when you request information about our Services;
We collect information automatically through your use of our websites or apps, such as through cookies and similar technologies.
We use and disclose this information to provide you with our Services, to communicate with you, to provide you with customer service, to market our Services to you, to develop or improve our Services, for legal or compliance purposes, or as required or permitted by applicable law. Please review the remainder of this policy for additional details.
Cookies and Similar Technologies
This website uses cookies and similar technologies to collect information about your visit and to enhance your experience. We use functional and required cookies to securely serve this website to you via Squarespace, our hosting platform. Additionally, we use analytics and performance cookies to view site traffic, activity, and other data, which are activated only upon acknowledging our cookie banner.
You Can Control Cookies
You may choose to allow or disable cookies that are not required for our sites via the Cookie Preference Manager, which may be accessed through the banner when first visiting our website. To effectively manage cookies via this tool, you must set cookie preferences on all web browsers that you use. If you clear the cookies on your web browser(s) or device(s), you may need to set your cookie preferences again.
How We Use Your Information
We use the information we collect in various ways, including:
Provide, operate, and maintain our Services.
Improve, personalize, and expand our Services.
Conduct website, platform and/or app analysis
Understand and analyze how you use our Services.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.
Analyze website traffic and user behavior through Google Analytics. We use the insights gained from this analysis to optimize our website and improve user experience.
Manage and measure the performance of our advertisements through Google Ads. This includes understanding the effectiveness of our advertising campaigns and tailoring the marketing content to better match your interests.
Provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services that we think may interest you.
Provide general administrative and performance functions and activities.
Market our Services to you
By using our Services, you consent to the processing of your data by these analytics and marketing services. We ensure that such processing is conducted in accordance with applicable laws and through the use of services that prioritize the privacy of our users' information.
Third-Party Services
Squarespace: Our website is hosted by Squarespace, which collects personal data including browser, network, device information, web pages visited, and IP addresses. Squarespace uses this data to run and improve its platform and services, analyzing it in a de-personalized form.
Google Fonts and Adobe Fonts: These services are used to display fonts on our website. They may receive information about your browser, network, or device, and the site and page views, including your IP address.
Google Analytics and Google Tag Manager: Our websites or apps may use Google Analytics and Google Tag Manager, which are web analytics services provided by Google LLC. These services use cookies to analyze your use of our websites or apps. The information collected by these cookies about your use of our websites or apps is transmitted to and stored on Google servers. Google uses this information to assess your use of our websites or apps and provides reports on data. This data may include how often you visit our websites or apps, what pages you view when you visit the websites or apps, and what other websites you have visited before visiting our websites or Services. Google may transfer this information to third parties, if required by law or if third parties process the information on behalf of Google.
You may review Google’s data privacy practices for Google Analytics and data privacy practices for Google Tag Manager. You may also review Google’s Privacy Policy and Terms of Service for more information. To opt out of being tracked by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on. You may also set your preferences in the Cookie Preference Manager on our websites as outlined above in Section 5 of this Policy.
We may use Google reCAPTCHA on our websites or apps, which checks whether our websites or apps are being used by humans or bots. reCAPTCHA analyzes website visitor behavior based on various characteristics, including mouse movements, visit duration, IP address, and other information.
Links to Third-Party Websites
Our Services, including our website, web portal, and mobile app, may contain links to third-party websites that are not operated or controlled by Soli Healthcare Solutions, LLC. This Privacy Policy applies only to the information collected by our Services. We are not responsible for the content, privacy, or security practices of any third-party websites.
When you leave our Services to visit a third-party website, your browsing and interaction on the third-party website, including any personal information you may provide there, are subject to that website’s own rules and policies. We recommend that you review the privacy policy and terms and conditions of those third-party websites to understand how they collect, use, and share your information.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. Security measures to protect any data collected or processed by our software have been implemented by us, the Licensor, in accordance with applicable data protection laws. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Compliance and User Responsibility
The Licensee (you or your organization) shall be responsible for utilizing the software in a Health Insurance Portability and Accountability Act (HIPAA) compliant manner, obtaining all necessary consents from its users, and ensuring compliance with relevant data protection regulations. It is your responsibility to ensure that the use of our Services aligns with all applicable laws and regulations, including but not limited to data protection and privacy laws.
Policy for Children
Our websites or apps are not intended for children ages 13 and younger. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. We do not knowingly collect personal information from such children. If you have questions or concerns regarding the collection of personal information relating to children, you may contact us using the information found in the “You Can Contact Us” section below.
Sale of Personal Information
Soli Healthcare Solutions, LLC does not sell, trade, or rent your personal information to others. We value the trust you place in us and are committed to respecting your privacy and the security of your personal information. Our policies reflect our dedication to securing your data and informing you about how we manage it.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the updated policy on this page, along with its effective date. We encourage you to review our privacy policy periodically.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: info@solihealthcare.com.
California Consumer Privacy Act (CCPA) Notice
Your Rights Under the CCPA
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
Know about the personal information a business collects about them and how it is used and shared;
Delete personal information collected from them (with some exceptions);
Opt-out of the sale of their personal information; and
Not be discriminated against for exercising their CCPA rights.
Personal Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. We use personal data collected online or otherwise for the following CCPA “Business Purposes”:
Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Debugging to identify and repair errors that impair existing intended functionality.
Short-term, transient use, provided the personal data that is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
How We Use and Share Your Personal Information
We use and share your personal information for business purposes only, as described in our privacy policy. We do not sell your personal information.
Exercising Your Rights
California residents can exercise their privacy rights by contacting Soli Healthcare Solutions, LLC at info@solihealthcare.com. We will need to verify your identity before processing your request, and this verification may require us to obtain additional personal data from you. We will only use personal data provided in a consumer request to review and comply with the request. In certain circumstances, we may decline a request to exercise the rights described above.
Response Timing and Format
We will respond to a verifiable consumer request within forty-five (45) days of receipt. If we are unable to process your request in such time, we will inform you of the delay in writing.
Intellectual Property
Soli HealthCare Solutions LLC, the Soli HealthCare Solutions LLC logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Soli HealthCare Solutions LLC or its affiliates or licensors (collectively, the "Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the Trademarks in any way without Soli HealthCare Solutions LLC's prior written consent. All other trademarks, service marks, and trade names used on the Website are the property of their respective owners.
The content on the Website, including, but not limited to, the text, graphics, images, photographs, illustrations, artwork, software, and other material (collectively, the "Content"), is owned, controlled, or licensed by or to Soli HealthCare Solutions LLC and is protected by copyright and other intellectual property rights. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, or create derivative works from the Content.